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If you have trouble scanning the QR code, you can manually enter the secret key that's provided. Note: Scanning the barcode is a one-time-only step. Enter the 6 ...

This article discusses the following step types: Send message; Present options; Show help center articles; Add carousel; Ask for details; Ask if question ...

This returns all unassigned tickets. Searching by date and time. Date property keywords - created, updated, solved, and due date) can be combined with ...

Performing an advanced search · Click the Search icon ( ) in the upper-right of the top toolbar. · Enter your search terms, using the terminology, operators, and ...

Tracking your support requests; Tracking your organization's support requests; Marking a request as solved; Creating a follow-up to a solved request. Submitting ...