A recovery phone number or email address helps you reset your password if: You forget your password. Someone else is using your account. You're locked out of your account for another reason.

Depending on your account settings, you may get a security question asking you to confirm a prompt or enter a code. There are a few ways Google uses prompts and codes in the recovery process, including: Sending a code to your recovery email or phone number. Asking for a code from your Authenticator app.

Go to “Login and Password” on the left side menu. Click on “Fix a Login Problem”. On the page, click on “Recover Your Account If You Can't Access the Email or Mobile Number on the Account”. Follow the prompts based on your individual circumstance.