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People also ask
What is Zendesk used for?
Zendesk is one of the oldest cloud-based customer service platforms sold on a software-as-a-service (SaaS) model. It offers an enormous array of tools, including a helpdesk, email marketing, live chat, sales, employee engagement, and customer engagement software.
How to disable 2 factor authentication in Zendesk?
Turning off two-factor authentication
1
In the Zendesk Support agent interface, click your user icon in the upper right and select View profile.
2
Click the Security Settings tab.
3
In the Two-Factor Authentication section, click Manage.
4
Click Turn off 2FA.
What is assuming identity in Zendesk?
An administrator or any agent with permission to edit user profiles can take on the credentials of an end user to view and use Zendesk Support as that end user. This is referred to as assuming the identity of a user. It can be useful in troubleshooting issues users are having when using your Zendesk Support.
Why is Zendesk on my phone?
The Zendesk Support mobile app is an app for agents and team leads to view and respond to Zendesk tickets from your mobile device or tablet. It's designed to let you quickly work with support tickets on your mobile device, including: Sorting, filtering, and searching tickets and ticket views.
Sign into your Zendesk account.
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Sign in to Zendesk Support ... Forgot password? Missing the following required fields: Sign in. Emailed us for support? Get a password. New to Zendesk Support?
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1) Select the Admin gear icon on the lefthand side of your Zendesk Support and choose People. 2) Search your own name and select edit. 3) Then select the ' ...
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Where do I set up my account? Who is the account owner? About team member product roles and access How do I add agent seats? How do I manage account payments ...
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... Zendesk product, you may need to Sign up instead. Sign; Follow the prompts in the pop-up: Enter your full name; Enter your email address. Zendesk recommends ...
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Granting access to your account · In Admin Center, click Account in the sidebar, then select Security > Advanced. · On the Account assumption tab, select Enable ...
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