The Four Keys to Smart Integration · 1. Clarity and alignment of goals. · 2. Sound data instrumentation. · 3. A loosely connected tech architecture. · 4. An ...
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AI has the power to gather, analyze, and utilize enormous volumes of individual customer data to achieve precision and scale in personalization.
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Jan 25, 2024 · Smart CX leaders know that leveraging the right technology can improve processes for customers and employees. It's imperative to talk about ...
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Aug 3, 2023 · I highly recommend this HBR article on "What Smart Companies Know About Integrating AI" by Silvio Palumbo and David Edelman.
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Oct 26, 2023 · Here is an excerpt from an article written by Silvio Palumb and David Edelman for Harvard Business Review and the HBR Blog Network.
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Jun 14, 2023 · Smart companies know that integrating AI can improve efficiency, reduce costs, and enhance customer experience. They also understand the ...
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Jul 1, 2023 · AI has the power to gather, analyze, and utilize enormous volumes of individual customer data to achieve precision and scale in ...
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May 14, 2024 · Three Gallup studies shed light on when and why AI is being used at work - and how employees and customers really feel about it.
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