The charge port is damaged or something is blocking the connection. Sometimes, you just may need to have a technician carefully clean your charging port. Other times a full repair or replacement may be needed.

This gaming system has been around since 2010, so it's possible that the battery has reached the end of its lifespan. If your system isn't responding to the charger at all and you're sure the charging port isn't the issue, you probably have a battery problem—and need to see an expert to get a new one installed.

If any damage is found to the USB-C connector, the Nintendo Switch console will need to be repaired. For your convenience, Nintendo provides a quick and easy-to-use online repair process.